Refund policy

Refund Policy 

Effective Date: August 9, 2026

Welcome to Auraviix. We want you to be completely satisfied with our massage and relaxation products. If you are not entirely happy with your order, we are here to help.

1. Return Period

• You can request a return within 14 calendar days from the date your order was delivered.

• Requests made after 14 days from delivery are not eligible for a refund.

2. Return Conditions

To be eligible for a return, your item must meet the following conditions:

• Purchased directly from Auraviix.

• Unused, in its original condition, and in its original packaging including all accessories and parts.

• Items showing signs of misuse, accidental damage, or unauthorized modifications will not be accepted.

3. Return Shipping Responsibility

• Defective or Wrong Items: If you received a defective, damaged, or incorrect item, Auraviix will cover the return shipping costs.

• Personal Reasons: If you are returning the item due to personal reasons (e.g., changed your mind, didn't meet expectations), return shipping costs are the responsibility of the customer.

4. Damaged or Defective Items

Please inspect your order upon reception. If an item is damaged, defective, or wrong, contact us within 14 days of delivery at support@auraviix.com with your order number, a brief description, and clear photos of the issue.

5. How to Start a Return

To initiate a return, please contact us at support@auraviix.com. Do not send items back without prior approval.

6. Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.